Opening a remote session allows a PNS Engineer to connect to your office or home computer remotely. This tool is mainly used when interacting with one of our Systems Engineers.
Use the above link when needing to create a ticket or find the status of currently opened tickets that have been put through to the PNS Technical Support Help Desk. This link requires certain credentials that are given, upon request, to the customer by PNS personnel . Plese speak with your Client Account Manager to learn more about this tool.